Return Policy

Returns

Our policy lasts 14 days. If 14 days have passed since your purchase, unfortunately, we cannot offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition in which you received it. It must also be in the original packaging.

Certain types of goods cannot be returned. These include perishable items such as food, flowers, newspapers, or magazines. Additionally, we do not accept returns for intimate or sanitary products, hazardous materials, or flammable liquids or gases.

To complete your return, we require a receipt or proof of purchase.
Please do not return your purchase to the manufacturer.

Partial Refunds (if applicable)

In certain situations, only partial refunds are granted:

• Books with obvious signs of use
• CD, DVD, VHS tapes, software, video games, audio tapes, or vinyl records that have been opened
• Any item not in its original condition, is damaged, or missing parts for reasons not due to our error
• Any item returned more than 30 days after delivery

Refunds (if applicable)

Once your return is received and inspected, we will notify you by email regarding the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within a few days.

Late or Missing Refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, as it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and still have not received your refund, please contact us at: support@refinedcare.com.

Sale Items (if applicable)

Only regular-priced items may be refunded. Unfortunately, sale items cannot be refunded.

Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, please send us an email at refinedcare.contact@gmail.com and send us an email to where you should send the items.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send the refund to the gift giver, and they will be notified of your return.

Shipping

To return your product, you should email us to know where you'll send the items.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are shipping an item over €75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.